Returns & Exchanges

At iConnect, we stand by the quality of our electronics and offer a hassle-free 30-day return policy for all devices and accessories. If you are not completely satisfied with your purchase, we are here to ensure a quick and seamless exchange or refund process.

1

Initiate Your Request

Log into your iConnect account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Device

Ensure the product is in its original packaging with all included cables, manuals, and accessories, and remember to perform a factory reset to remove your personal data.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized courier location.

4

Inspection and Refund

Once our technicians verify the device condition, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing